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Market Force Information has released their U.S. restaurant rankings based on 11,000 surveys. The ranking is based on a Composite Loyalty Index measuring food quality, service value and customer experience.
Chick-fil-A® was the top chicken chain, holding this position for each of the four successive years of the Market Force survey.
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Chick-fil-A® was top-ranked for food quality, value, speed of service, curb appeal, atmosphere and overall cleanliness. It scored extremely high on staff friendliness, far above the nearest competitor, El Pollo Loco which was ranked top in the “healthy options” category.